Shipping Policy

Last updated: 09.08.2025

At Book Vale, we are committed to delivering your order quickly and securely. All orders are processed within 24 hours after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Standard delivery times are up to 12 business days, depending on the destination country. In rare cases, delivery may take up to 15 business days due to customs inspections or other unforeseen delays.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status.

Shipping costs are calculated at checkout based on your location and the weight of your order.

If a package is returned to us due to an incorrect address or a failure to collect it from the local postal service, the customer will be responsible for any additional shipping fees required for resending the order.

We are not liable for packages that are lost or damaged in transit. If your order arrives damaged, please contact us immediately at support@book-vale.store and provide photos of the product and packaging so we can resolve the issue promptly.